Why Acacia

Why we are different?

We Provide a safe and clean workplace

We have created a work environment that is clean, secure and professional. Our employees They can be more productive in an organized workplace than one that is distracting and cluttered.

We Encourage open communication

Make sure your employees know they can talk to their supervisors any time to share ideas or discuss challenges. Ask team managers to have open-door policies and to check in with employees regularly to offer encouragement, praise or advice. Employees should feel like they can speak openly without judgment and that someone is always available to listen.

We Support career growth

We offer employees the opportunity to learn new skills, knowledge or technologies through seminars, courses, mentorships and training. Promote employees when positions become available and reward them for hard work. If employees know they have career advancement opportunities, they might be more motivated to excel in their job and stay with the company long term.

We Recognize hard work

We show our employees how much we care by acknowledging when they do good work. we simply compliment or praise them privately and recognize them publicly through company emails and meetings. Schedule employee recognition events such as annual dinners or employee of the month awards. When you celebrate achievements, employees are more likely to take pride in the company and their work. Make sure all employees get equal recognition to avoid showing favoritism.

We Offer competitive benefits

We care about our employees' physical and mental well-being by offering desirable benefits packages. These might include; Health and dental insurance, Retirement plans with company matching, Flexible work hours, Paid time off, Health incentives such as gym memberships.

We Offer to help

Observe our employees' performance and behavior to identify when they are stressed or struggling—professionally or personally—and offer to help.

We Demonstrate our trust

We show our employees that we trust them to do their jobs by giving them the freedom to complete projects and make decisions without constant oversight. Involve our team in important decisions so they feel invested in the company's success.

We Stand by our employees

We always demonstrate our loyalty to and investment in our employees by supporting them during challenging situations.

We Pay fairly

Provide fair and competitive salaries so our employees feel valued and can maintain a good quality of life. Offer bonuses and pay raises to reward exceptional performance.

Why Engage Your Business with Acacia?

ENGLISH FLUENCY

Most Sri Lankans have a strong, native accent when speaking English.

EDUCATION

A vast pool of qualified talent has been developed.

LABOUR COST

60% to 70% of labor costs might be saved, comparable on shore person.

TIME ZONE

Sri Lanka and Australia are in the same time zone (same as WA, 4Hrs and 30mins different to east cost).

PRO-BUSINESS GOVERNANCE

Srilanka has stable and business-friendly governance.

Why Choose Us?

Provide Multichannel Contact Centre Technology.
Hassle Free Solutions - Recruitments,Training & HR, Supervision & management,Location & Transport, Food & Beverages,PCs', Headsets & Infrastructure all will be managed by us.
Quality Monitoring & Control.
Provide Recording Facilities.
Cost-effective - No operational cost for Clients.
Specialized Industry Knowledge.
Un-interrupted contactability (Disaster recovery).
Provide Customized detail Reporting Facilities.
Expert management and support staff.

TTENTION TO DETAILS:
We understand that the difference between good and great is the attention to details. Our well trained and experienced group of professionals work tirelessly to ensure our service is constantly above expected.

CLIENT SATISFACTION IS OUR TOP PRIORITY:
Constant change and flexibility to meet the client needs is our trademark in the industry. Be it system customization or process customization, we believe in going above and beyond our comfort zones for client satisfaction.

QUALITY OVER QUANTITY:
Our dedicated team of experts always strive to ensure that our service standards are always above industry standard to set the benchmark.

DIVERSIFIED CLIENTELE:
Our client portfolio is diversely spread through multiple leading industries and corporate giants giving us the unique understanding of customer requirements across the spheres. This gives us the ability to learn and adapt best practices to meet our client needs.

 

Contact Us


Locations:
Sri Lanka | Australia | USA
Phone: +94 11 7655590
Email: hello@acaciaoutsourcing.com