Our Commitment

We work fast, and we work hard for our clients.

SERVICE QUALITY

Our commitment to quality has been our trademark characteristic that has allowed us to be the benchmark in quality standards in the industry. maintain a 98% of our customer retention through resigning of contracts is testimony to this.

DATA SECURITY

We ensure our teams are setup in a manner where agents nor supervisors are exposed to data of two businesses in the same industry. Our continual growth while maintaining a zero data compromising record despite managing multiple such companies is our management strength.

SUPPORT & MAINTENANCE

ACACIA consists of skilled & highly experienced software engineers including Network administrators. Network infrastructure maintenance and applications are designed, developed and administrated by the in-house IT team. Maintenance and administration is done by the help desk support to provide immediate responses on a 24x7 basis covering total engineering services.

IT & Data Security

ACACIA recognise that not all businesses are the same and differing industries can have vastly different IT and Data security requirements. Subsequently, ACACIA allows clients to choose from pre-configured options that suit their requirements OR can customise a solution to meet unique needs.

Remote @ Home Staff Monitoring

Track productivity & identify + block unwanted staff behaviour.

Detect Insider Threats

Rules surrounding high risk behaviours are applied to detect when users violate & automatically block harmful activity.

Password Management

Logins are securely managed & shared to protect your business data.

Policy & Rules Management

Policy & rule creation & management + monitoring.

Audit & Forensics

Video & text logging of all activity & OCR for forensics, with real time alerts.

Data Loss Prevention

Staff behaviour driven data loss prevention.